Secure and sustainable email plans

✓  Every new Runbox account begins with a free trial, so you can explore all the features risk-free.

✓ You can skip the trial and pay for your selected plan right after signing up, and still receive your first month free.

✓ Subscriptions are billed annually. 3-year discounted plans are billed every 3 years.

Every new Runbox account starts with a free 30-day trial so you can try the service before committing. No payment details are required to start. If you decide to subscribe during the trial you’ll still get the full free month — so you never lose any of your trial period. We also offer a 60-day full refund policy, so if you subscribe and change your mind you can request a full refund within 60 days. At the end of the trial, if you haven’t subscribed, your account will be suspended but not immediately deleted, giving you time to decide.

Medium Plans: Designed for everyday use, offering ample email and file storage. Suitable for most users – a balanced plan with flexibility and room to grow.

Max Plans: Built for professionals and businesses requiring maximum storage and advanced features. Perfect for users who demand more from their email service, with expanded storage and robust capabilities.

Use our Plan Calculator above to find the perfect fit.

Disk Usage

Your storage quota depends on the type of subscription purchased, while trial accounts have 100 MB storage space for email and 10 MB for files.

The disk usage meter in Webmail shows you how much storage space you are using. If you reach 100% disk usage your incoming email will be returned to sender.

Bandwidth Usage

The bandwidth quota restricts how much email your account can receive, relay, and deliver, and is separate from your storage quota. This means that all transfer of data to and from your account is measured, specifically:

• Web: Messages sent from your Runbox account, and attachments downloaded and uploaded via your browser.
• POP/IMAP: Messages downloaded to your client.
• SMTP:
  • Incoming: Messages received to your Runbox account from other email addresses.
  • Outgoing: Messages sent from your client to other email addresses.

The bandwidth quota for subscriptions is 10 GB per week, while the quota for trial accounts is 250 MB per week.

The bandwidth usage meter in Webmail shows how much bandwidth you have used thus far this week. You can also receive daily bandwidth summaries by going to the Account page and activating the “Send bandwidth summary” option.

Bandwidth counters are reset 00:00 GMT every Monday. If you exceed your bandwidth quota, incoming messages will be returned to sender. It is currently not possible to purchase more bandwidth, but you can upgrade to another subscription plan to increase it.

Incoming Message Number Limit

There is a limit of 5000 incoming messages per account per day to prevent excessive usage.  Accounts found to be over this limit are automatically blocked from receiving more mail until the next day (CET). Messages sent to your account while it is blocked are bounced back to sender. Customers can contact support to request a reset of the incoming message counter.

Outgoing Message Number Limit

This is the total number of message recipients you can send to each day. If you send 1 message to 5 people that is 5 recipients. Similarly 5 different messages to with only 1 recipient each is also 5 recipients. If you send a message to more than one person at the same time,  Runbox still has to process those messages separately and this is why we count all addresses that we have to deliver messages to.

The current limit on the number of outgoing messages (recipients) is 500 per day.

Trial accounts may only send to 20 recipients per day. Please note that when a trial account is subscribed to, there is an 8 hour delay before the new sending quotas take effect.

Recipient Per Message Limit

There is currently a limit of 300 recipients per outgoing message. To prevent spam attempts, trial accounts are limited to 20 recipients per day, but messages are also subject to spam filtering.

Message Size Limit

The maximum size of messages sent via Runbox, including all attachments, is 130 MB. This equals about 100 MB in size before uploading the file(s) to an email due to message encoding.

POP Login Limit

There is a limit of 2000 logins per day via POP. Once that limit is reached the account will not be allowed to login to the POP until the next day (CET). This typically happens if an email client is configured to check for new mail too frequently.

Additionally, if an email client logs in less than 3 minutes since the previous login, the server will report that there’s no new email to prevent excessive system resource usage.

Moving to Runbox is straightforward and involves two steps: setting up your account and importing your existing email. If you’re using a custom domain, you’ll update your DNS records to point to Runbox — we’ll walk you through exactly what’s needed. Then use our IMAP Import tool to bring your existing messages across without deleting anything from your old account. We support migration from all major providers including Gmail, Outlook, Yahoo, iCloud, and GMX. Imports can take anywhere from a few minutes to several hours depending on how much email you have. If you’d prefer we handle it for you, Runbox Support can complete the migration on your behalf for an additional fee — contact support@runbox.com for a quote. For full step-by-step instructions, visit our migration guide in the Help Centre.